Frontdoor Relay is a live chat widget for your-policy.com. Customers start conversations from the website; every message lands in a Slack channel as a thread. Agents reply in Slack — no separate inbox, no new tool to learn. Auto-translates across 200+ languages.
A single script tag drops a polished chat launcher onto any web page. First-time visitors get a welcome card with quick-action chips. The customer's language is auto-detected and all messages are translated to English for agents — and back again — transparently. File uploads, mobile-optimized, and works in Chrome incognito via partitioned session cookies.
<script src="https://frontdoor.your-policy.ai/embed.js" async></script>
No new inbox to manage. Each customer conversation creates a top-level message in your designated Slack channel; all messages in that conversation appear as replies. Agents reply in Slack and the customer sees responses in real time via SSE. Prefix a reply with 🔒 to keep it internal — those messages never reach the customer.
A server-rendered dashboard showing opened and closed conversation counts bucketed by today, this week, this month, and all time — all times in America/Chicago. Numbers are fresh on every page load with no client-side JavaScript required. Gated behind Microsoft Entra SSO plus an email allow-list.
Frontdoor Relay is an internal system at YourPolicy — not a public product. Slack stays the source of truth; no customer messages are stored in a separate database.