Rosetta is YourPolicy's AI translation layer. A phone bridge for live bilingual calls, a walk-up translate UI for in-office conversations, and an SMS surface for texting non-English customers in plain English from the agent's own Zoom Phone number. Sub-second latency on voice. No human interpreter needed.
A Spanish-speaking customer dials our Twilio number and is bridged in real time to an English-speaking agent on Zoom Phone. Each utterance is translated and spoken on the opposite leg in under 400ms. The agent hears Spanish as English; the customer hears English as Spanish. Full call transcripts are saved to Postgres automatically.
Real-time operator view showing every active phone bridge call, with bilingual transcripts streaming as the conversation happens. Past call history is searchable by date. Accessible only to YourPolicy staff via Microsoft Entra SSO — the same credentials used for Microsoft 365.
For customers sitting at an agent's desk. Both parties speak into one microphone — the UI auto-detects the customer's language and shows a live bilingual transcript with each speaker side by side. The agent's English is spoken back to the customer as audio in their language. Supports 70+ input languages, 13 fully bidirectional.
The agent types in English; the customer receives the message translated into their own language, sent from the agent's own Zoom Phone number. Inbound texts arrive in English so the agent never leaves the thread. The customer's language is auto-detected on the first inbound text and reused on every reply — no language picker needed.
Rosetta is an internal system at YourPolicy — not a public product. Built with OpenAI Realtime Translation and deployed on Railway.